Contact us 866-492-0222
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FAQ

When should I call to schedule my move?

we strongly suggest to call at least 7 to 14 days prior to the move. our list busiest days are between the 3rd and the 24th of each month. the most busiest months are April to September

Do I need an estimate?

Yes. For small moves up to 3 Brm. apartments, you can get an estimate over the phone. For larger moves, we recommend to get a visual estimate in order to be more accurate. There is no charge for the estimate.

visual estimate - How long does it take ?

apartment - Usually no more than ½ ( half) an hour. House- may take no more than an hour.

How long does it take to move ?

– many factors required to be gatherd in order to be accurate. Local moves will take usually several hours from start to finish while long distance moves can take several hours fro pick up and several days for delivery depending on destination and dates requested by you.

 

How prepared should I be for the estimate or for the move?

Before estimate - Please prepare a list of all questions before estimate or even before the move. We can answer them in your home or over the phone.

 

Before the move- we strongly recommend to check all appliances are disconnected. All boxes are concentrated in each room and sealed. All boxes are marked clearly on the top where they assigned to be moved in the new residence. And most importantly make sure that all items required are disassembled. If you need assistance please contact us at (866) 492-0222.

 

How and when should I pay?
State regulations require that all charges for local moves be paid upon delivery of the move. Acceptable forms of payment are cash, money order, cashier?s check, traveler?s check, or credit card.

For Long Distance Moves we collect 50% of charges on day of pickup and rest on delivery only by cash, post office money order only. Please contact us for any questions related to payments. We can help.

 

Am I protected against loss or damage?

Yes, but how much protection you have and its cost to you depends upon the insurance or valuation option you choose. Please refer to our coverage options explanation sheet attached or ask our representative for more information.

Anything that is definitely a no-go!!!
gas, flammables, medicine, Liquids, Foods, weapons, ammunition, pressurized goods . Shipping certain high value items or collections may require you to purchase extra coverage. If you have a question about something, just call and ask (866) 492-0222.

can I pack myself?
absolutely ,yes. But be aware of the potential problems. For instance, home owners insurance or other insurance policies provided by On Time Movers, Moving may not pay out on goods packed by their owner. Please call us so we can provide more accurate information.

How long will it take to pack my goods by On Time Movers?
Every home is different but we can normally pack each room on an average of 1- 1 � hours. Kitchen, pantry or any fragile goods may take longer.

Can I leave my clothes in their drawers?
Yes, you can however if the crew find it to heavy to carry they will recommend you to pack it. Just be sure not to leave anything solid, personal items or jewelry, that can cause damage or can fall while item will be shifted in different angles.

As Seen on

Customer´s REVIEW

Thank You
This was the smoothest move I have ever experience...

-Abby, New York    06/07/10 8:11 am

Thank You
I wanted to thank you for the great service on the...

-J. Johnson, Buffalo    06/07/10 8:09 am View More

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